Please note our return policy varies depending on the item/s you are considering for purchase.
The following 3 item types are explained below:
Made To Order Custom Jewelry, aka “Design Your Own”:
There is a 14 day return window to review your one-of-a-kind custom piece of jewelry. If you are not completely satisfied with your item, you may return it for a full refund.
There are situations where we will reserve the right to change our return policy for unusual custom orders or clients we cannot confidently satisfy. We will contact you in writing about any changes to our return policy for your order if it does not meet our standard return policy.
Items must be returned in the same condition as they were sent . If the item is damaged in any way it will void our return policy. Also important to note: while you have possession of any item, you are fully responsible for its value and care. It is not insured under our policy once delivered.
We encourage our clients to preview the loose gemstone they are interested in before creating a custom order jewelry setting if you want more confidence before starting the production process. We also offer to-scale wax models of the setting using our 3D printers.
Please contact us to inquire about any special questions or circumstances that we can help you with.
Please call us at 1-212-204-8581 or email us at Info@Emeralds.com
For Loose Emeralds & Finished Jewelry Orders:
We offer a 14 day return window for you to review your emerald or finished jewelry item. The 14 day period begins when you sign for and receive your item from the shipping carrier. If you are not completely satisfied with your item, you can return it for a full refund. While you have possession of any item you are fully responsible for its value and care.
If you need an extended return window period, special circumstances can be agreed upon; however, they must be done prior to the shipment of your item. Please contact us at 1-212-204-8581 to make special arrangements for an extended return window period.
Please note: Loose emeralds will not be accepted for a refund if they have been set, scratched, chipped, fractured, weigh differently or have been altered in any way. We strongly recommend that you do not set your gemstone with another jeweler until you fully intend to purchase it.
Wedding Band Orders:
Our wedding bands are made to order and are returnable for a full refund within 14 days after delivery is received. For some ring sizes (very small or large) we reserve the right to waive our return policy. In the event your purchase does not qualify for our return policy, we will contact you directly to notify you of your options prior to processing your order.
If you have purchased an item that you would like to return, you must contact us to request an RMA number (Return Merchandise Authorization). Do not send in a return unless you have an RMA number. All shipments will be refused and returned to sender if an RMA has not been issued.
Depending on the value of the item you are returning, you will be given special instructions on how to send in a return.
Items returned MUST be in the same new condition as they were when they were delivered to you. We will NOT accept damaged items. Please review our return policies before calling in for an RMA number.
A refund will be issued after we receive your return. Shipping costs cannot be refunded. If you paid by credit card, the charge will be credited back to your card. If you paid by check, wire transfer, An ach payment will be issued to the billing name on the order.
In order to deter potential theft, please do not write any words on the package shipping label that may allude to the contents of the package (such as gems, emeralds, jewelry, etc.). Do not declare the exact nature of the contents you are sending. If required by customs or the shipping company, specify the item is an “Antique Sample” or “Rock Crystal Sample”. Items must be insured.
Send returns to:
NEC Inc. RMA # (You must have an RMA Number)
608 5th Avenue
11th Floor Penthouse
New York, NY 10020
We are located at:
608 5th Avenue
11th Floor Penthouse
New York, NY 10020
Our normal business hours are Monday through Friday, 10AM to 6PM. Our last appointment time is 5PM.
We welcome clients and visitors to our showroom offices during normal business hours. We are not a traditional retail storefront, so appointments are required.
Feel free to contact us to make an appointment or to ask any questions about visiting our office!
We have very strict security procedures to enter our building and our offices. Appointments must be made in advance, and all guests must bring a valid photo ID for security when you arrive. Visitors should be willing to submit to metal detector testing.
Please view our Security and Fraud section to learn more about our security measures when visiting us in person.
“On Hold” means an item is being previewed by another client, or in a payment plan, and is not available for immediate delivery. The item may not sell and could be returned to us within a few days or weeks. If the item is returned, its status will be changed to “Available” and it can be shipped immediately.
If an item is on hold, you can still decide to go through the purchase process online, putting you first in line should it become available again. You will not be charged until the item is confirmed available for you, as payments are run manually by our sales office vs. online at the time of purchase. Should it be sold prior, we would never formalize your payment and would cancel the order. You may also add yourself to a waitlist for the stone through our online “notify me” feature.
If you are extremely interested in buying an item that has an “On Hold” status, you should complete the online purchase process. You will have top priority in receiving the item if it becomes available.
“Available” means just that- an item is available for sale and delivery. If you would like to buy the item, you can complete the purchase process. You will receive confirmation of your order and will be notified when your item has shipped. In most cases we ship ready to ship items on the same or next business day from New York City. In some cases items may be en route from our processing offices elsewhere and may take longer to ship. Made to order items vary in production time and are labeled on the individual listing pages. Please inquire with our sales team about a specific item.
Our “Setting Options” are the various mounting designs we offer for you to create a custom jewelry item. They include ring, earring, necklace, and pendant settings. We can set any of our emeralds or emerald pairs in your desired setting option.
As emerald specialists, our aim is to maintain the widest selection of loose emeralds that our customers can choose from. You can browse our jewelry setting designs and then pick an emerald, or you can select an emerald first and then pick a setting. Either way, our clients can create their own unique combination of an emerald and a jewelry setting.
We have hundreds of setting options to choose from, but if you don’t see what you are looking for, or you have an example of a piece you want to re-create, we are happy to work with you to create a specially commissioned piece.
If you have more questions about special setting designs please call us at 1-212-204-8581. We can create anything!
To help our customers better imagine their custom jewelry pieces, we provide two complimentary computer rendered images. Additionally, we can create and deliver a custom 3D wax model of the actual setting design for a nominal $95 fee (which is credited back to you with order of the setting).
We can ship you the stone to view in person first if you’d like. A hold is placed on your credit card for the total amount of the stone. We’ll then ship the stone to you and you’d have 5 days to preview it. If you wish to return it, you just send it back and the charges will drop. We cover the shipping to you and the insurance on the return package; you’re just responsible for the postage fee on the return shipping.
If you see more than one item that you would like to preview, please call us directly at 1-212-204-8581 to discuss your order. We usually allow customers to compare more than one item at a time in person. However, please do not purchase multiple items online that you do not intend to buy without notifying us first.
The Natural Emerald Company provides our customers with a Lifetime warranty against manufacturing defects on all the jewelry.
Some examples of possible Manufacturing Defects:
If you believe an item has a manufacturing defect please contact us immediately. Our warranty does not cover repairs or alterations made by a 3rd party (another jeweler) unless a prior written agreement is made for repairs being authorized by a 3rd party (example: ring resizing, prong tightening). Repair or service performed by a jeweler without prior consent will void our Lifetime warranty.
Manufacturing Defects will be repaired or replaced without charge.
Purchasing a gemstone is often a significant investment, and we understand the importance of feeling confident in your choice. That’s why we offer a lifetime guarantee on the species and treatment classifications provided in our in-house certifications. If you submit the gemstone to a reputable lab and it is identified as a different species or with a different treatment than what we stated, we will provide you with either a full refund or store credit.
All types of jewelry can be affected by normal use, or accidents/trauma. This is especially true for rings worn on a regular basis, since hands and fingers are very active and subjected to multiple risks in damaging jewelry. Our manufacturing warranty excludes coverage for wear and tear and in rare instances of lost gemstones.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
We strongly suggest prongs that hold gemstones be visually inspected for any possible loosening from normal wear so that repairs required to preserve the integrity of the jewelry are made.
Repairs that are not covered under our Lifetime warranty will be given a price quote by one of our professional service representatives for approval before work is performed.
Over the years we’ve worked with several different insurance companies and extended warranty service providers. We have been very impressed with Extend’s service and value, and have since partnered with them to offer exclusive accidental damage and extended protection plans for the majority of our jewelry offerings.
We believe the value that Extend offers is exceptional and worth the peace of mind.
Accidental Damage (ADH) Coverage: | Yes |
Term: | 5 Years -or- Lifetime |
Deductible: | $0 |
The Extend Jewelry ADH Protection Plan is in effect from day one alongside the manufacturer’s limited warranty, and provides coverage for accidental damage, and defects in workmanship and/or materials, including operational failure from normal wear & tear. This includes broken, bent or worn prongs, clasps and hinges; knotted or broken links in necklaces and bracelets; broken or lost pins and earring posts; stretched or broken pearl necklaces; and cracked or thinning ring shanks.
This plan also includes services for the covered product such as ring sizing (excluding initial ring sizing at the time of purchase); refinishing and polishing; rhodium plating white gold; resetting of diamonds and gemstones; repair of chipped or cracked stones (including center stones); and replacement for loss of diamond or gemstone center stone(s) and/or side/enhancement stones due to a defect in the setting or ADH.
This plan does not cover theft or damage caused by abuse or misuse. You can find more details in Extend’s Service Agreement w/ Terms and Conditions
If you still fall under the manufacturer’s warranty period, please reach out directly to us. If the issue was a result of accidental damage, or falls outside of the manufacturer’s warranty period, please file a claim online through the Extend Customer Claims Portal for immediate service, or contact Extend’s Customer Care Team at 1-877-248-7707.
As part of the Extend Jewelry ADH Protection Plan, you will either get your jewelry item repaired or you will get a single replacement of a like or comparable product should it become defective. This will be up to Extend’s discretion and the damage occurred to your jewelry item. You can also file a claim to request additional services including ring sizing (excluding initial ring sizing at the time of purchase); refinishing and polishing; tightening of stones, and more.
Extend provides peace of mind and financial protection should there be accidental damage to your jewelry item. Additionally, when the manufacturer’s warranty expires, the Extend Jewelry ADH Protection Plan will continue to cover accidental damage, as well as defects from workmanship and/or materials, including operational failure from normal wear & tear. Extend is a reliable service that makes purchasing and filing claims on protection plans seamless through an easy-to-use online portal and great customer experience team.
The Extend Jewelry ADH Protection Plan covers bracelets, earrings, necklaces, rings, charms & pendants, jewelry sets, body jewelry, anklets, brooches & lapel pins priced under $50,000 USD. The Extend team works with partner merchants to identify all eligible products and match them to a protection plan.
Please have your contract ID and/or email address handy in order to file a claim through the Extend Customer Claims Portal , or by contacting Extend’s Customer Care Team at 1-877-248-7707.
If you contact the merchant directly to file the claim, you may be warmly transferred to Extend via phone at 1-877-248-7707, or may receive assistance to file the claim on your behalf through the Extend Customer Claims Portal .
Once we receive your order we work hard behind the scenes to create your perfect piece of jewelry. When production is complete and we prepare to ship your item to you, we will submit your protection contract to Extend. When this happens, you will receive an email directly from Extend with all of your coverage details, including:
Coverage begins the moment you receive your item.
Please contact the Extend Customer Care Team if you receive your item but have not yet received this email: WarrantyOps@Extend.com.
Yes, the replacement product will continue to be covered under Extend’s Jewelry ADH Protection Plan.
Extend makes it easy for Customers to file a claim either through the call center or the online portal. Below are the steps you may go through to have your jewelry item repaired or replaced:
The Customer can contact the Extend Customer Care Team in the Extend Customer Claims Portal or over the phone at 1-877-248-7707.
Yes, you may cancel your coverage at any time. Should you cancel within the within the return window defined by our Return Policy you will be entitled to a full refund. Should you choose to cancel after the return window has expired, you may be entitled to a prorated refund on the unused portion of your service contract. This prorated amount is calculated automatically by Extend and communicated back to The Natural Sapphire Company, whom will issue your refund.
To learn more, please find Extend’s full Service Agreement w/ Terms and Conditions.
As an e-commerce jewelry company, we understand the concerns about shopping for such unique items online. Great care is taken to capture our items’ true color properties. Our photographers try to capture the most accurate color and clarity of all of our emeralds and jewelry.
However, we do not have control over the brightness and color settings of individual home computer monitors. While we test the color accuracy of all of our images across multiple monitors, there is no uniform standard in brightness or color tone from one monitor to the next. Please keep these limitations in mind when viewing an item.
We provide in-house reports for all of our emeralds and jewelry. Clients are given the option to choose printed or emailed reports. Printed reports for items over $300 will be sent free of charge, and reports will be emailed for all items under that price point (unless you choose to upgrade to printed reports for a small fee). Third party lab reports cannot be replaced, so those will be sent once we confirm the client is keeping the item.
The majority of our clients are purchasing for an engagement or other emotionally significant occasion. For this reason, and from the frequent request of our customers, we only sell newly made jewelry and recently mined gemstones. We do not sell items that have been purchased previously, i.e. broken engagements, 2nd hand or estate jewelry.
We use the US system for ring sizing. Below is a ring size comparison chart for the different international systems.
Don’t know your ring size? Open and print this ring sizing PDF from our sister company. Follow the instructions to get the closest approximation of your ring size. We additionally have plastic ring sizers that can be shipped free of charge at customers’ request.
Helpful Tips:
Please note: Our ring sizing chart is based on the US system for ring sizing and provides an approximate ring size only. When used correctly, it is very accurate.
Re-sizing: The first ring re-sizing is provided free of charge if requested within three (3) months of date of purchase. Customers are only responsible for the shipping fees to us and return shipping. We can even re-size engraved items! Eternity Bands are excluded due to their unique design. Please keep in mind we may not be able to accommodate larger changes in size. Please contact your sales representative or info@emeralds.com for more information on re-sizing.
Please click here to open a PDF of our stone size chart from our sister company.
The chart below features common gemstone shapes. The most popular shapes for colored gemstones are round, cushion, emerald, radiant and princess. If you would like more information regarding the characteristics of each shape, please call us to speak with a gemologist who will be happy to help you select your emerald.
While diamonds have an internationally established grading system, there is no official standardized method to analyze clarity in emeralds. Usually, the jewelry industry grades colored gemstones at eye level rather than the diamond standard of 10x magnification.
Below is the scale we use to grade clarity in our gemstones at eye level:
Color is generally considered to be the number one feature that determines the quality of a colored emerald. The color intensity scale refers to the saturation of color found in the stone, or the degree of lightness or darkness that is viewed. It is important to note that for most stones “vivid” is considered the highest caliber of intensity grading. It is important to keep in mind that color is very subjective and each person may find a different level of saturation attractive to them. The below chart is helpful in identifying different levels of saturation.
General Care Tips
Remember to remove your emerald ring when doing household chores (such as the dishes), showering, swimming, athletic activities, or engaging in anything that may expose it to chemicals or hard knocks.
Steam and ultrasonic cleaning should be avoided, as these can be too harsh for emeralds and lead to damage or loss of the oil treatment.
Rings can accumulate residue from soap, lotion, and other products that you use on your skin. Over time, this residue can build up and cause the ring to become dull or discolored. Removing the ring before washing your hands or applying lotion can help prevent this from happening.
Regular cleaning and careful handling will help preserve the beauty and longevity of your emerald ring.
Below are steps we suggest when you decide you’d like to clean your emerald jewelry:
Step 1: A Soapy Soiree
Whip up a luxurious spa experience for your emerald ring by combining a few drops of mild dish soap (or a gentle detergent) with warm (but not hot, we don’t want to scald the poor gem) water in a small bowl. Steer clear of any villainous chemicals or abrasive cleaners that might plot against your ring’s well-being.
Step 2: Relaxing Bath Time
Gently place your emerald ring into the sudsy sanctuary, letting it soak for 10-15 minutes. This mini-vacation will help dissolve the dirt, oils, and any sneaky residue that has been crashing the party on your gemstone and its metal sidekicks.
Step 3: Softly Scrub-a-Dub-Dub
Armed with a soft toothbrush (or the gentlest brush you can find), delicately scrub the emerald and its surroundings. Focus on evicting unwanted dirt from the prongs and under the stone. Remember, you’re the hero here, so no need to apply brute force—save that for opening stubborn pickle jars.
Step 4: A Splish-Splash Rinse
Carefully rinse your ring under a stream of warm (again, not hot—let’s not make the emerald sweat) water, making sure your drain is covered or closed. After all, no one wants to embark on an impromptu plumbing adventure to retrieve a runaway ring!
Step 5: The Grand Finale – Drying
With the finesse of a magician, gently pat your emerald ring dry using a soft, lint-free cloth. Wait for the drumroll in your head, and ensure the ring is completely dry before wearing or storing it.
And there you have it—a fabulously clean emerald ring! Remember, treat your ring like royalty by removing it during household chores, swimming, or any activity that might expose it to wicked chemicals or dastardly hard knocks. Keep up the gentle care, and your emerald will continue to sparkle with gratitude.
About Rhodium
Like palladium and platinum itself, rhodium is a member of the platinum group. It is one of the rarest and most expensive precious metals in the world. Rhodium-plating is widely used as the final step in the finishing process for fine jewelry. It adds a gleaming white finish to the slight golden hue of even the highest karat white gold.
Rhodium plating is tarnish-resistant and tremendously durable, but it can fade with time due to wear and body chemistry. If you detect any change in the tone of your jewelry, it can easily be re-plated and restored to its original gleam.
Emeralds have a hardness of 7.5 to 8 on the Mohs scale, which means they resist scratching. However, they are not as hard as diamonds, rubies, and sapphires. These other precious gemstones can scratch your emerald so you will want to keep them stored separately in your jewelry box.
Emeralds can be brittle, especially if they are heavily included. Although it is not common, emeralds can also experience imperfect cleavage, a characteristic that has been recognized since antiquity. It is imperative that you shield your emeralds from sudden shocks, including thermal shock, or physical impacts on very hard surfaces like granite countertops or porcelain sinks.
Learn more about caring for emeralds here.
We accept the following credit/debit cards:
VISA , MASTERCARD, AMERICAN EXPRESS, DISCOVER
Paying with a credit card is the safest and most secure way to pay; both the customer and the business are protected from fraud.
We also accept bank wire transfers and personal checks. If you would like to pay via one of these methods, please contact us so we can manually process your order.
You are welcome to contact us at 1-212-204-8581 between 10AM and 6PM EST if you have any questions about ordering an item or our accepted payment methods.
Payment in full is required before production begins for all orders with a custom setting option.
We ship worldwide on a daily basis. Depending on your location and the value of the item you purchase, your item will be sent via FedEx or United States Postal Service (USPS). Most ready to ship items ship the same or next business day from our NYC offices, although there may be a few exceptions. Made to order items vary in production time and are labeled on the individual listing pages. Please reach out with any questions regarding shipping speed. All client details, including shipping addresses, must match the authorization information of the credit card used. If you would like your shipment sent to a non-confirmed address, you can arrange to add an “alternative confirmed address” with your credit card company, call us at 1-888-228-7167, or email us. If paying by wire transfer we will ship anywhere you request. Signature is REQUIRED for all deliveries. Customers are responsible for all items after the package has been signed for.
Below is a guideline for shipping costs and delivery times:
Shipping Option | Delivery | Signature | Insured | Tracking | Fee |
---|---|---|---|---|---|
FedEx 2nd Day | 2 Business Days | Yes | Yes | Yes | FREE |
FedEx Next Day | Next Business Day | Yes | Yes | Yes | $25 |
Shipping Option | Delivery | Signature | Insured | Tracking | Fee |
---|---|---|---|---|---|
USPS Priority Insured Mail | 2 – 5 Business Days | Yes | Yes | Yes | FREE |
FedEx 2nd Day | 2 Business Days | Yes | Yes | Yes | $20 |
FedEx Next Day | Next Business Day | Yes | Yes | Yes | $45 |
Please Note: If FedEx determines that your shipping address qualifies as a “Remote Delivery Area”, an additional shipping fee may be required. Our sales team will notify you of any additional fees due at the time of shipping if this applies to your order.
Shipping Option | Delivery | Signature | Insured | Tracking | Fee |
---|---|---|---|---|---|
FedEx Economy | 5 – 10 Business Days | Yes | Yes | Yes | FREE |
FedEx Priority | 2 – 4 Business Days | Yes | Yes | Yes | $25 |
Shipping Option | Delivery | Signature | Insured | Tracking | Fee |
---|---|---|---|---|---|
USPS Priority Insured Mail | 5 – 14 Business Days | Yes | Yes | Yes | $20 |
FedEx Economy | 5 – 10 Business Days | Yes | Yes | Yes | $40 |
FedEx Priority | 2 – 4 Business Days | Yes | Yes | Yes | $65 |
All deliveries are sent to street addresses only. PO Boxes are not accepted as shipping destinations.
U.S Shipments scheduled for Friday have the option for Saturday delivery, or delivery the following Monday. Please call or email us directly to set up a Saturday delivery. Saturday delivery is not available for international shipments.
International shipments may be subject to customs fees, import duties, taxes, and other charges. These additional charges required for customs clearance are the responsibility of the recipient. Please contact us to clarify what amount (if any) might be due for import duties in your country.
Please note that US sales tax requirements may be subject to change due to the recent Supreme Court ruling on sales tax.
For US Orders, we collects sales tax on orders shipped to addresses in the following US States: Arizona, California, Colorado, Arkansas, Indiana, Louisiana, Missouri, West Virginia, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington State
We use a 3rd party service for calculating current sales tax rates in each US State. Taxes and duties on orders will be calculated based on the rates in effect the date your order ships.
Although taxes are never enjoyable to pay, the process of delivery and tax payments through FedEx has been very accommodating in our experience and most shipments arrive within a few days from New York.
VAT/GST can vary depending on your country. Some countries levy a customs duty or other taxes on importation of gemstones and/or jewelry. We cannot assume any of these related government taxes or processing fees, it is entirely the responsibility of the buyer to pay these costs to the delivery service or clearance broker prior to delivery. In addition to the formal VAT/GST fees charged there may also be associated processing fees levied.
With many years of exporting around the world we have compiled a comprehensive list of what you can expect to pay in related taxes in the following countries. Please note that the following list is based on previous deliveries to the country in question and you should always confirm customs charges with your local customs department for more accurate and current charges.
Click to advance to the country import information:
(If your country is not listed here please contact us for more information)
Australia is our 2nd most popular international shipping destination. For this reason we continue to monitor current tax and fee rates so we can best assist you in what to expect in additional costs of receiving an item from us. We pay for Fedex shipping and insurance for you. Fedex will deliver to your door and take care of all customs procedures for you.
A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
Australian import taxes are calculated on imported goods with a value over AU$1,000 and consist of 3 parts:
In addition, if the total amount of import taxes exceeds AU$300, FedEx imposes an Advancement Fee of 2.5% of the total amount of import taxes.
If you decide to return your item you will be able to have your tax payment refunded through filing forms which can be found on this website.
Although taxes are never enjoyable to pay, the process of delivery and tax payments through FedEx has been very accommodating in our experience and most shipments arrive within a few days from New York.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
Unfortunately, we are unable to ship loose gemstones or jewellery to Belgium. Belgium specifically prohibits the importation of loose gemstones or jewelry by individuals.
READ MORE HERE:
Canada being our neighbor is one of our most popular international shipping destinations. For this reason we continue to monitor current tax and fee rates so we can best assist you in what to expect in additional costs of receiving an item from us. We pay for Fedex shipping and insurance for you. Fedex will deliver to your door and take care of all customs procedures for you.
A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
Canadian import taxes are calculated as follows:
Some provinces also levy a sales tax known as PST which is added to the federal GST to make up a Harmonized Sales Tax (HST). Some provinces do not. The following is a list of provinces and the total tax (total HST inclusive of federal GST 5% mentioned above) you can expect to pay:
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
VERY IMPORTANT: If you are having your gemstone or jewelry shipped to France, you need to be aware of a French law that prohibits courier services like Fedex from using their own in-house brokers to do customs clearance as is the norm in other countries.
The UK is our most frequent international destination. Thank you to our many UK based clients! We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
Both gemstones and jewelry are TAX FREE into Malaysia!
We pay for Fedex shipping and insurance for you.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
Unfortunately we are unable to ship to Russia as gemstones are not permitted to be imported via courier.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
There is a basic fee of CHF 16.00 + Surcharge: CHF 30.00 (3% of the declared value of the goods). Fedex also charges an advancement Fee of 2.50% of duties & taxes with a minimum of CHF 22.00
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
We pay for Fedex shipping and insurance for you. A forthcoming shipment will be delivered to you with an additional bill from FedEx to pay related taxes. FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
Shipments valued over USD S5,000 will require an independent customs broker to clear the goods for you as Fedex is not permitted to do customs clearance for goods over this value. We use various services based at Dubai Airport for special import shipment handling. Their charges for customs clearance and onward delivery would be for your account. We pay for Fedex shipping and insurance for you.
For items under $5000 USD value; FedEx may contact you prior to delivery for payment of taxes before they release the item for delivery. Payment of taxes can be made with credit cards to FedEx.
We take security very seriously at The Natural Emerald Company. Purchases made through our secure website, in person, or by phone, are subject to extensive security checks to prevent fraud and give our customers the highest assurances of security and safety.
Please Note: Attempted fraud will be vigorously pursued, reported, and prosecuted by all available legal means. Our staff and security detail are extremely skilled and dedicated to preventing and detecting fraud. We actively report all attempts of fraud to law enforcement authorities.
Questions or changes regarding an order and/or its shipping service can only be discussed with the individual paying for the item, unless permission from the purchaser has been given.
The security measures listed for our online orders also apply to our phone orders.
We encourage customers to visit our New York location to view our emeralds in person. Please review the security measures below if you plan to visit our office.
We work with a contracted third party security company to keep our office extremely secure at all times. Our 24/7 armed guard security and surveillance service includes:
Our independent 24/7 security monitoring company is one block from our location and will respond immediately if summoned. They have remote access to all of our security systems for instant monitoring and reporting.
Our security is meticulously detailed and we make no exceptions for anyone or any situation.
NOTICE: ARMED GUARD ON PREMISES
All online payments with credit cards are protected by the latest and most advanced online security technology. All transactions on our website go through SSL (Secure Socket Layers). This is the industry standard for online security and is also used by financial institutions. The security and privacy of your credit card, personal contact data, and all other electronic information is never at risk of being stolen or misused.
As an added security measure, we are certified by Verisign.
Effective date: May 11, 2018
The Natural Emerald Company (“us”, “we”, or “our”) operates the www.Emeralds.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.Emeralds.com.
Service
Service is the www.Emeralds.com website operated by The Natural Emerald Company
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time, through your device settings.
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
The Natural Emerald Company uses the collected data for various purposes:
If you are from the European Economic Area (EEA), The Natural Emerald Company legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
The Natural Emerald Company may process your Personal Data because:
The Natural Emerald Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Natural Emerald Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
The Natural Emerald Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Under certain circumstances, The Natural Emerald Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Natural Emerald Company may disclose your Personal Data in the good faith belief that such action is necessary to:
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The Natural Emerald Company aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
The Natural Emerald Company uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us: