REPAIR OR RESIZING SHIPPING
SHIPPING INSTRUCTIONS
Please send your return shipment through FedEx, UPS, or USPS.
Fully insure the package, and ship with signature required.
*If you have jewelry insurance, please defer to the instructions from your provider.
Please DO NOT declare the contents of the package as gemstones or jewelry, you can declare as a repair/return.
PACKING YOUR RETURN SHIPMENT
When possible, use the original inner packaging materials we send to you. Always use a new outer box to prevent tampering.
If you no longer have these materials, package it well-double or triple boxed using a combination of secure boxes/envelopes, similar to how you received it.
- Please enclose the stones and/or jewelry items in a secure inner envelope, box or bag so the contents cannot shift or move.
- Place the inner box or envelope in a small box and seal.
- Please the sealed small box into the medium shipping box. Make sure to seal the outer box well.
SEND PACKAGES TO
NEC Inc.
RMA# (Write your RMA #)
608 5th Avenue
11th Floor Penthouse
New York, NY 10020
Please contact us if you have any question about your shipment.
Phone : (212 869-1165) Email : info@emeralds.com